Each overview on ProPrivacy.com has a rating related to it. However what does that rating imply? Through the years, we have gathered an amazing quantity of knowledge and person suggestions on what makes a fantastic VPN. On the finish of 2018, we took this knowledge and created a model new scoring system for the ProPrivacy.com Awards. We’re at present within the means of making use of this similar scoring matrix to every of our evaluations.
ProPrivacy.com evaluations are designed to be person pleasant in order that anybody, irrespective of their expertise, can perceive them. However look below the hood and now we have fully overhauled our score system. The goal is to take away as a lot bias as attainable and guarantee our evaluations are 100% neutral.
Under is an in depth breakdown of the scoring standards. For an in depth evaluation, you possibly can obtain our ProPrivacy.com Audit 2022.
– 2 Aggregated or Anonymised
-2 Timestamp solely
-5 If timestamp related to IP addresses
-5 IP addresses.
Min rating: 0.
EU with DRD: 4
EU with no DRD for VPNs: 6
Hong Kong 10
+3 for every platform supported (word: we thought of a further – 2 if reactive or +2 if system-wide, however the logistics of testing this on all platforms is prohibitive)
Makes use of personal servers: 10
Makes use of third get together servers however proxies request: 8
Ends DNS requests direct and unproxied to 3rd half servers: 0
DNS leaks: 10
-5 per platform if IPv4 leak detected on Home windows or macOS
-3 per platform if IPv6 leak detected on Home windows or macOS
WebRTC leaks: Similar as for DNS leaks (+ discretionary bonus factors for mitigation efforts. Guides that aren’t apparent to these not actively trying don’t rely)
Naked metallic servers:
Blended however labelled: 8
Blended unlabelled however can discover out: 6
Blended unlabelled however can not discover out: 2
Exceeds our minimal suggestions in each method: 5 (-1 every side that meets however doesn’t exceed our minimal suggestions)
Min rating: 3 if meets our suggestions.
-3 for every side doesn’t meet our minimal suggestions.
Min rating: 0
Numerous and technically efficient: 5
One which appears to work: 3
Web site monitoring:
Solely self-hosted: 4
Minimal with no Google trackers (or comparable): 3
Minimal with no Google Analytics 2, Google Analytics: 0
Tor by means of VPN: 5
VPN by means of Tor: 2
Double VPN: 2.
Unfavorable factors can be awarded right here to account for privateness issues no addressed elsewhere. Max -5.
The utmost attainable rating is 95.
Rating/95 x 10 = Rating /10. Spherical to nearest complete quantity.
Hours assist is on the market (whether or not electronic mail or Reside Chat):
10/7 (workplace hours): 4.
-2 per day per week assist will not be obtainable (e.g. assist not obtainable over weekends -4)
Cash Again Assure:
1 day: 3 (even a brief a reimbursement interval is much more helpful than none).
Factors to be deducted for limitations to the assure:
10 GB knowledge restrict: -4
2GB knowledge restrict: -6
Should justify why need to cancel: -4
Discretionary penalties for all impediments to acquiring a reimbursement, together with routine complaints from prospects couldn’t acquire a refund.
Full plan 7-days+: 10
Full plan 1-day: 4
Restricted “free accounts” with no time restrict: 4-6 (however verify Free Class to evaluate limitations).
Requires card particulars: Half factors
We ship every supplier two straightforward questions and two difficult questions. We then marked them based mostly on how lengthy it took to reply every query and the way good the solutions have been.
Response time: Observe that suppliers have already been marked on whether or not they supply Reside Chat and 24/h assist, so weren’t additional penalized right here if, for instance, they solely supply electronic mail assist throughout their workplace hours.
Response occasions due to this fact assume questions are made throughout hours that assist (ought to) be obtainable, or are based mostly on the earliest time we may fairly count on a solution (i.e. the time assist workers are presupposed to get into work).
We additionally think about that individuals count on to attend longer for electronic mail assist.
10 minutes: 8
1 hour: 4
6 hours: 2
Subsequent day: 1
Greater than that: 0
1 hour: 8
3 hours: 6
6 hours: 4
Subsequent day: 2
Greater than that: 0.
High quality: The above rating assumes an ideal response: correct, educated, and detailed. Responses that lack readability*, are inaccurate, or the place the workers member merely doesn’t know the reply will probably be penalized on the choose’s discretion (probably very closely – a fast causes that totally fails the query will not be a lot use in any respect).
* If an preliminary lack of readability was because of easy confusion or misunderstanding that was shortly cleared up, we didn’t penalize.
Arduous Questions (every):
Response time: It might be unfair of us to count on frontline Line Chat assist workers to have very detailed technical data, however we do count on them to cross on arduous inquiries to extra knowable workers members for assist inside cheap a timeframe.
We don’t count on this skilled assist to be instantaneous, nonetheless, and perceive that it’s normally solely obtainable throughout suppliers’ workplace hours.
When asking the questions, we particularly request that they be handed onto technical consultants, and that a right away response will not be required. We do that as a way to discourage inexperienced frontline workers, who may really feel below efficiency pressures, from taking a stab on the solutions themselves.
1 hour: 10
6 hours: 9
12 hours: 8
Subsequent day: 7
3 days: 3
1 week: 1
Greater than that: 0
High quality: The above rating assumes an ideal response: correct, educated, and detailed. Responses that lack readability, are inaccurate, partial, or just don’t reply the query will probably be penalized on the choose’s discretion (probably very closely – a causes that totally fails the query will not be a lot use in any respect).
Not that given the extra detailed nature of the questions, the truth that ought to have been dealt with by consultants, and the elevated anticipated response occasions concerned, we have been much less tolerant of lack of readability in solutions to arduous questions than we have been for simple ones).
The utmost attainable rating is 75, nevertheless it ought to be famous that no suppliers are extraordinarily beneficiant with each Cash Again ensures and free trial (though some do supply each).
Our scientific velocity check system requires OpenVPN information. We check all VPNs utilizing speedtest.internet for evaluations however there are variables outdoors our management if not utilizing the ProPrivacy.com SpeedTest system.
It’s value noting that though extremely safe (if applied effectively), OpenVPN will not be the quickest VPN protocol on the market. It’s due to this fact solely honest that we check all, companies utilizing OpenVPN as a way to present a like-for-like comparability.
US Netflix: 3
BBC iPlayer: 3
1 level for smaller companies.
Max rating of 10
Most scores can have some discretionary component, however these are our pointers. Any deviation from the rules will probably be defined within the supplier evaluations
Some suppliers supply totally different options at totally different worth factors. We base all scores on what we deem to be the most well-liked or “customary” plan obtainable. Usually this would be the most cost-effective ache that provides entry to all the important thing options.
Privateness: Rating from for Privateness Class transformed to /10.
Buyer Service: Rating from Buyer Service Class transformed to /10
International locations: Whole variety of international locations/10 (x2 if all naked metallic servers). Max rating = 10.
Pace: Our weighted velocity outcomes over the past two month interval transformed to /10 (based mostly on highest rating = 10/10). The place we would not have knowledge pertaining to the final two month interval now we have extrapolated based mostly on the information we do have.
The weighted velocity calculation is as follows: 60% Common velocity + 40% Max velocity.
1 level per connection allowed /2 (5 max).
14 – month-to-month worth in USD if paid yearly.
Max rating 10.
Platforms: We assume assist of some sort for all core platforms (Home windows, macOS, Android and iOS) in our base scores.
No devoted app for a core platform: -1 per platform
No assist in any respect for a core platform: -3 per platform
GUI app for Linux: +2
Some router assist: +1
Robust router assist +2
Discretionary +1 or +2 bonus factors for very sturdy multi-platform assist for different units
**The scoring standards is consistently being up to date based mostly on suggestions from customers and suppliers. We attempt to maintain the knowledge on this web page up to date however please contact us if in case you have any questions or issues